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From Help Desk to CISO: How Communication Shapes Security Success

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From Help Desk to CISO: How Communication Shapes Security Success

A survey of over 220 cybersecurity professionals identified effective communication as the most undervalued skill in the industry. The findings highlight how soft skills such as emotional intelligence and adaptability enable security teams to translate technical complexity for executives and diverse stakeholders, ultimately improving collaboration and incident response outcomes.

Why it matters: Security leaders and practitioners should prioritize communication and stakeholder management as core competencies, since these skills directly impact how incidents are communicated, risk is conveyed to business leaders, and teams coordinate during crises.

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research

From Help Desk to CISO: How Communication Shapes Security Success

A survey of over 220 cybersecurity professionals identified effective communication as the most undervalued skill in the industry. The findings highlight how soft skills such as emotional intelligence and adaptability enable security teams to translate technical complexity for executives and diverse stakeholders, ultimately improving collaboration and incident response outcomes.

Why it matters: Security leaders and practitioners should prioritize communication and stakeholder management as core competencies, since these skills directly impact how incidents are communicated, risk is conveyed to business leaders, and teams coordinate during crises.

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