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Banks look for fraud signals in customer behavior

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Banks look for fraud signals in customer behavior

Banks face rising fraud in which criminals use social engineering to manipulate customers into authorizing payments. A ThreatMark survey found that 55 percent of institutions report social engineering in most of their fraud cases, with criminals impersonating bank employees or other trusted contacts. Detection strategies now focus on customer behavior signals as the fraud risk shifts to the customer interaction layer.

Why it matters: Bank fraud teams and risk officers need to invest in behavioral analytics and customer education to detect manipulation tactics before authorized transfers complete, as social engineering is now the primary attack vector for account takeover and financial loss.

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