As cited
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government policy
Communicating Under Pressure: Best Practices for Service Providers
CISA, the FBI, and international partners released guidance on crisis communication practices for service providers during information technology (IT) and operational technology (OT) outages. The guidance addresses outages caused by cyber threats, human error, equipment failure, or natural events, and emphasizes clarity, accountability, and transparency when communicating with stakeholders and the public. Critical infrastructure organizations should prepare backup communication methods and integrate crisis plans that account for potential telecommunications disruption.
Why it matters: Critical infrastructure operators and service providers need practical communication strategies to manage stakeholder trust and limit operational impact during outages, particularly when cascading failures or defensive isolation measures affect interconnected systems.
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- First seen by Cybersecurity Tracker