As cited
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government policy
CISA, FBI, partners release guidance to help service providers manage communications during IT, OT outages
The U.S. Cybersecurity and Infrastructure Security Agency (CISA), Federal Bureau of Investigation (FBI), and international partners released guidance on communicating effectively during information technology (IT) and operational technology (OT) outages caused by cyber threats, human error, equipment failure, or natural hazards. The document recommends service providers establish cross-functional incident teams, define clear roles and escalation paths, develop backup communication methods, and maintain transparency with stakeholders while protecting operational security during active incidents. Effective outage communications should be immediate, technical, transparent, accountable, and iterative, with regular updates and a single source of truth such as status pages.
Why it matters: Service providers and critical infrastructure operators need to implement structured communication protocols to limit panic, preserve trust, and enable rapid decision-making by customers and network defenders during outages.
- Source published
- First seen by Cybersecurity Tracker