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Gartner: 70% of SOCs will pilot AI agents. Only 15% will see results

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Gartner: 70% of SOCs will pilot AI agents. Only 15% will see results

Gartner predicts that by 2028, 70% of large security operations centers (SOCs) will pilot artificial intelligence (AI) agents to support junior analysts, though only 15% are expected to achieve measurable performance gains without structured evaluation frameworks. The forecast reflects rapid movement up the hype cycle, as single-digit adoption last year has shifted to mainstream pilot interest. Success will depend on organizations establishing clear metrics and evaluation processes before deployment.

Why it matters: SOC leaders evaluating AI agent investments should prioritize structured evaluation and success metrics now, as most pilot projects will likely fail to deliver measurable value without upfront planning and governance.

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