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Security’s 30-year habit: layering around the problem

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Security’s 30-year habit: layering around the problem

A healthcare organization faces a security versus usability tension where the safest operational paths are significantly slower than familiar tools like Outlook. This dynamic encourages users to bypass security controls in favor of faster, less secure alternatives.

Why it matters: Healthcare practitioners and IT teams need to recognize that security controls perceived as friction drive workaround behavior; designing faster secure paths is critical to preventing both data exposure and system circumvention.

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