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Companies want autonomous IT operations but hesitate to let AI act alone

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Companies want autonomous IT operations but hesitate to let AI act alone

Ninety percent of companies plan to adopt autonomous IT operations powered by agentic artificial intelligence (AI) within two years, yet 77 percent require human approval before AI takes operational action. Most organizations lack the foundational architecture to implement even human-in-the-loop autonomy at scale.

Why it matters: IT leaders and security teams must evaluate AI governance, change management, and monitoring capabilities now to avoid deploying agentic tools without adequate oversight and auditability.

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